Thanks for purchasing our products at MSF. To be eligible for a refund, We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. .

you can send them back for a full refund within 14 days, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.  

The product must be in the same condition that you receive it and undamaged in any way.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label(We only sent label if item is faulty/damaged), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

For returns/refunds, please complete and include the returns form with your goods when sending it back to us.

Here is the return address:

63 hillside road


Bb4 5nw

After we receive your item, our team of professionals will inspect it and process your refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The money will be refunded to the original payment method you have used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

You can always contact us for any return question at

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions to Refund Policy

There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:

  • Pierced earrings
  • Fitness & Gym Equipment
  • Cosmetics/fragrances
  • Hats
  • Hair accessories
  • Duvets
  • Duvet covers.
  • Pillows
  • Mattresses
  • DVDs
  • Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)
  • Control wear
  • Hosiery
  • Swimwear (unless the hygiene strips and tags are still in place)
  • Custom products (such as special orders or personalized items)

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.